No support? - Guild Wars Forums

r3mot3control · Nov 17, 2013, 01:36 PM // 13:36

I can't get a response at [email protected]

Is that still a relevant place to get support for GW1. They may all be dead over there, someone needs to check. In all seriousness someone please help point me in the right direction I waited a month now with no responses from that address. I've searched so much for a solution to my problem and keep getting dead ends on old threads from 2 or 3 years ago on various forums.

...Right NOW in 2013 where does one go for support with guild was 1?

**Marty Silverblade** · Nov 18, 2013, 01:03 AM // 01:03

That should be the go to location for any issues you might have. I haven't heard anything about a change.

You can try the official support forums: https://forum.guildwars.com/forum
Anet staff members reply on occasions. Not sure if you'll get anywhere, but it's worth a try.

Alternatively, if it's not something sensitive/private/whatnot, perhaps tell us what your issue is and the community may be able to help.

r3mot3control · Nov 29, 2013, 02:22 AM // 02:22

I can't reset my password and I don't remember my character's name.

C4RB1N3 · Nov 30, 2013, 02:58 AM // 02:58

I was wondering about this too. I have submitted a ticket November 20th, and I have not received a response at all. They usually get back to me within 24 hours. Of course that was a few months ago.

**Marty Silverblade** · Nov 30, 2013, 10:26 PM // 22:26

Dug up some links on the official support forum:
https://forum.guildwars.com/forum/fo...ontact-Support
https://forum.guildwars.com/forum/fo...password-email
https://forum.guildwars.com/forum/fo...ts/Please-note
http://www.guildwars.com/support/default.php
https://guildwars.zendesk.com/entrie...-Wars-Password

Some of the links in those threads are dead, which doesn't inspire confidence, but Gaile does post semi-regularly in the Account Support section. If you try doing those things and you still get nowhere make a thread there and hopefully she'll respond.

Age · Dec 03, 2013, 02:34 AM // 02:34

You have to use this use submit a ticket.
https://help.ncsoft.com/hc/en-us/

If you have linked account with GW2 use this.
https://guildwars2.zendesk.com/anonymous_requests/new

Nihilus · Dec 03, 2013, 03:48 AM // 03:48

For those interested, I have just this evening put in a ticket at NCSoft support as Age has suggested and will be keeping track of whether I get a response and how long it takes. I am dealing with the same issue of being unable to request a password reset.

Nihilus · Dec 03, 2013, 08:29 PM // 20:29

Update:

I have received an e-mail support reply and am able to again access my account.
The time-frame for my response was actually only about 1 business day (I think the weekends may drag out response time).

The only adjustment to Age's suggestion is that for Guild Wars 1, you'll need to submit a ticket here...

https://guildwars.zendesk.com/home

...rather than at NCSoft (they will just redirect you to the above link to submit your request).

Happy GuildWarsing everyone!

Age · Dec 04, 2013, 11:23 PM // 23:23

That was if you have linked accounts not solely GW.

Nov 17, 2013, 01:36 PM // 13:36	#1
r3mot3control Pre-Searing Cadet Join Date: Oct 2013	No support? I can't get a response at [email protected] Is that still a relevant place to get support for GW1. They may all be dead over there, someone needs to check. In all seriousness someone please help point me in the right direction I waited a month now with no responses from that address. I've searched so much for a solution to my problem and keep getting dead ends on old threads from 2 or 3 years ago on various forums. ...Right NOW in 2013 where does one go for support with guild was 1?

Nov 18, 2013, 01:03 AM // 01:03	#2
Marty Silverblade Administrator Join Date: Jun 2006	That should be the go to location for any issues you might have. I haven't heard anything about a change. You can try the official support forums: https://forum.guildwars.com/forum Anet staff members reply on occasions. Not sure if you'll get anywhere, but it's worth a try. Alternatively, if it's not something sensitive/private/whatnot, perhaps tell us what your issue is and the community may be able to help. __________________

Nov 30, 2013, 10:26 PM // 22:26	#5
Marty Silverblade Administrator Join Date: Jun 2006	Dug up some links on the official support forum: https://forum.guildwars.com/forum/fo...ontact-Support https://forum.guildwars.com/forum/fo...password-email https://forum.guildwars.com/forum/fo...ts/Please-note http://www.guildwars.com/support/default.php https://guildwars.zendesk.com/entrie...-Wars-Password Some of the links in those threads are dead, which doesn't inspire confidence, but Gaile does post semi-regularly in the Account Support section. If you try doing those things and you still get nowhere make a thread there and hopefully she'll respond. __________________

Dec 03, 2013, 08:29 PM // 20:29	#8
Nihilus Pre-Searing Cadet Join Date: Dec 2013	Password Reset Update: I have received an e-mail support reply and am able to again access my account. The time-frame for my response was actually only about 1 business day (I think the weekends may drag out response time). The only adjustment to Age's suggestion is that for Guild Wars 1, you'll need to submit a ticket here... https://guildwars.zendesk.com/home ...rather than at NCSoft (they will just redirect you to the above link to submit your request). Happy GuildWarsing everyone!

Nov 29, 2013, 02:22 AM // 02:22	#3
r3mot3control Pre-Searing Cadet Join Date: Oct 2013	I can't reset my password and I don't remember my character's name.

Nov 30, 2013, 02:58 AM // 02:58	#4
C4RB1N3 Frost Gate Guardian Join Date: Mar 2006 Guild: Looking For One. Profession: Mo/	I was wondering about this too. I have submitted a ticket November 20th, and I have not received a response at all. They usually get back to me within 24 hours. Of course that was a few months ago.

Dec 03, 2013, 02:34 AM // 02:34	#6
Age Hall Hero Join Date: Jul 2005 Location: California Canada/BC Guild: STG Administrator Profession: Mo/	You have to use this use submit a ticket. https://help.ncsoft.com/hc/en-us/ If you have linked account with GW2 use this. https://guildwars2.zendesk.com/anonymous_requests/new

Dec 03, 2013, 03:48 AM // 03:48	#7
Nihilus Pre-Searing Cadet Join Date: Dec 2013	For those interested, I have just this evening put in a ticket at NCSoft support as Age has suggested and will be keeping track of whether I get a response and how long it takes. I am dealing with the same issue of being unable to request a password reset.

Dec 04, 2013, 11:23 PM // 23:23	#9
Age Hall Hero Join Date: Jul 2005 Location: California Canada/BC Guild: STG Administrator Profession: Mo/	That was if you have linked accounts not solely GW.